FAQs

My buttons look different to what I ordered?

Whilst every effort is made to ensure the product purchased is exactly the same, due to being handmade and frequently replaced, pattern placement may differ slightly to that shown in the picture.

Are your buttons safe for my children?

These buttons are NOT recommended for children under 3 years of age due to the choking risks associated. To prolong the life of your buttons, it is also a recommendation that they be removed prior to bathing, swimming & sleeping. All products come from a smoke and pet free home.

My hair tie elastic broke, what can I do?

Hair elastics do not last forever unfortunately. However your button should keep its integrity with normal day to day use. If you have a spare elastic, it can be threaded through the button shank and used again.

How much do you charge for postage?

All purchases will be sent via Australia Post. Free local delivery & pick up is offered in the Swan Hill (Victoria) area.

Standard Post is $12.95, Express Post is $14.95. Both are sent in Australia Post Satchels which also come with a tracking number. This is the safest option for both parties so maximise your purchase with multiple items.

International postage would need to be pre-arranged so please see the “Get in Touch” tab to request a quote.

What payment methods do you offer?

The checkout facility provided by this website is called Stripe. It accepts all major debit and credit cards. When in attendance at local markets, cash is accepted as well as debit & credit cards through a Square Reader. An invoice can also be issued via Square if you prefer to pay via a Bank Transfer.

I want to order something, How do I do that?

See a button, choose a size, pick your fabric and we’ll work on your style!

Making a custom order is absolutely possible. If you’ve seen a fabric you like, just use the “Get in Touch” tab and send a message quoting what you’d like. If you’re unsure what you want i.e. something with dogs, I’ll happy send pictures of all the available fabric I have with the subject (dogs) on it so you can choose.

How long does a custom order take?

Depending on the product & fabric availability, your order should be ready within three days. If materials on hand are out of stock (i.e. fridge magnets) and need to be ordered from my supplier, it may take 10 days as they only post twice a week. It would be best to check before placing your order as I’d hate to miss an important date like a birthday or Christmas.

Can I get a refund?

Please choose your items carefully, as no refund is provided if you change your mind. A refund is also not possible for used items due to personal hygiene standards. If your order arrives faulty a refund or replacement will be considered but you must make immediate contact for this to be considered. Please refer to the Terms & Conditions on this page.

Can I see your products in person?

By appointment, I can visit you with stock or you can view from my home.

You can also catch me at local markets in the Swan Hill area. I regularly attend the Murrabit Country Market with stock not listed here on this website, so please come find me & have a chat. If you’d like me to attend your upcoming function, please use the “Get in Touch” tab with all your details.

Can I stock your products in my store?

If you’d like to stock some ‘Buttons by Brooke’ I’d love to hear from you. Please use the “Get in Touch” tab above and send me a message or email me direct at buttonsbybrooke@gmail.com

Please include some details about your store such as Store Name, Location, Website & the specific products you’d like to stock.